Delivery Conditions
Delivery in Spain
FrigeluX, always attentive to its customers, offers various delivery options for its refrigerators and freezers, tailored to the specific needs of consumers.
1. Standard Delivery “Doorstep”
- Eligible products: All products
- Number of delivery personnel: 1
- Delivery location: At the bottom of the building or at the entrance of the residence (sidewalk or gate)
- Delivery window: Daytime (between 8 a.m. and 6 p.m.)
- Delivery time: 4 to 10 days (depending on the region)
- Cost: Free (via Heppner carrier)
Delivery is made at the bottom of your building or at the entrance of your home. This service does not include carrying upstairs or installation. An appointment will be scheduled by the carrier for delivery between 8 a.m. and 6 p.m.
2. “Living Room & Floor” Delivery
- Eligible products: All products
- Number of delivery personnel: 2
- Delivery location: In the living room, even upstairs
- Delivery window: Chosen at the time of order or after contact with the carrier
- Delivery time: 8 to 20 days (depending on the region)
- Cost: €39 incl. VAT per item (via C CHEZ VOUS)
This service includes delivery into the room of your choice, even on an upper floor, performed by two delivery professionals trained in handling household appliances. Ideal for bulky refrigerators or freezers. Real-time tracking is available for better delivery management.
3. “Installation + Start-up” Delivery
- Eligible products: All products
- Number of delivery personnel: 2
- Delivery location: In the living room, even upstairs
- Delivery window: Chosen at the time of order or after contact with the carrier
- Delivery time: 8 to 20 days (depending on the region)
- Cost: €49 incl. VAT per item (via C CHEZ VOUS)
In addition to delivery into the living room, this option includes:
- Unpacking the appliance for inspection
- Quick setup and power-on check
- Removal of packaging for recycling
This service ensures quick and efficient installation of your refrigerator or freezer.
Extended Delivery Time
In case of extended delays, the C CHEZ VOUS service may not be immediately available. The carrier will contact you once your order has been transferred to their warehouse to arrange a delivery appointment.
Old Appliance Removal
When placing your order, you can request the free removal of your old refrigerator or freezer by checking the appropriate box or noting it in the comments. The removal will take place at the time of delivery. This request must be made during checkout; otherwise, the removal cannot be carried out.